Refund policy

FIT FOOTWEAR

Refund & Exchange Policy

At Fit Footwear, customer satisfaction is our top priority. We want to make sure you get the perfect fit and quality you expect. If you are not completely satisfied with your purchase or face any size issues, we are here to help!

1 Eligibility for Returns & Exchanges
  • Time Limit: You can request a return or size exchange within 7 days of receiving your package.
  • Item Condition: The footwear must be unworn, unused, and in its original condition with all tags and original packaging intact.
  • Items Not Eligible: Items returned with visible signs of wear, dirty soles, or damaged packaging will not be accepted for exchange or refund.
2 Size Exchange Process (Footwear Specific)

We understand that finding the right shoe size online can sometimes be tricky:

  • If the shoes do not fit properly, we will happily exchange them for your correct size.
  • Exchange Delivery Fee: A standard re-shipping fee of Rs. 200 - 250 will apply to cover courier logistics for delivering the new size and collecting/returning the exchange item.
3 Damaged or Defective Items
In the rare event that you receive a damaged, defective, or incorrect product, please inform us within 24–48 hours of delivery. We will send you a fresh replacement at zero additional cost.
4 Refund Policy
  • Cash on Delivery (COD) Orders: Refunds for COD orders are processed via JazzCash, EasyPaisa, or Direct Bank Transfer once the returned item passes our quality inspection.
  • Processing Time: Once the returned package reaches our facility and is inspected, your refund will be processed within 3 to 5 business days.
  • Non-Refundable: Original delivery/shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong/damaged item dispatched).
5 How to Initiate a Return / Exchange?

Initiating a request is quick and simple:

  • Send a message on WhatsApp at 03090464621 or email us at fitfootwear.pk@gmail.com.
  • Provide your Order Number, a photo of the product/sole, and state your reason (e.g., Size Exchange needed).
  • Our support team will guide you on the simple parcel return process.

Need Help With a Return?

Contact our customer support team to get started right away.

FIT FOOTWEAR — Your Comfort. Your Style. Your FIT.