Frequently Asked Questions
FIT FOOTWEAR
Everything you need to know about our products, delivery, payments, sizing, exchanges, and customer support.
01 How long does delivery take across Pakistan?+
Standard delivery takes 2 to 4 business days in major cities like Lahore, Karachi, Islamabad, and Rawalpindi. Remote or rural areas may take up to 5 business days.
02 What are the delivery charges?+
Delivery charges are calculated at checkout based on location and parcel weight. We also offer FREE Nationwide Shipping on promotional order values (e.g., orders above Rs. 3,000).
03 How can I track my order status?+
Once your order is dispatched, you will receive an SMS or WhatsApp notification containing your courier tracking number and direct tracking link.
04 Do you offer Cash on Delivery (COD)?+
Yes! We offer 100% reliable Cash on Delivery (COD) nationwide so you can pay conveniently when your parcel arrives at your doorstep.
05 Can I pay online via JazzCash, EasyPaisa, or Bank Transfer?+
Yes. If you prefer prepaid payment via JazzCash, EasyPaisa, or direct Bank Transfer, please contact our support team on WhatsApp right after placing your order.
06 How do I choose the correct shoe size?+
We follow standard European (EU) sizing (40 to 44). We recommend checking our Know Your Size page for foot measurements in centimeters to select your exact fit.
07 Are the product images 100% real?+
Yes, 100%! All product images on Fit Footwear are original studio photographs of our actual product stock. What you see is exactly what you get.
08 What is your Return & Exchange Policy?+
We offer a hassle-free 7-Day Exchange Policy for size adjustments or damaged/wrong items. Footwear must be unworn, clean, and in original packaging.
09 Can I open the parcel before paying the courier rider?+
As per standard courier rules across Pakistan, parcels cannot be opened before payment. However, our 7-Day Exchange & Refund policy fully protects your purchase after opening.
10 How can I contact Fit Footwear support?+
Our customer support team is available Monday to Saturday, 10:00 AM to 7:00 PM via WhatsApp at 03090464621 or Email at fitfootwear.pk@gmail.com.
Still Have Questions?
Our support team is here to help you with sizing, orders, exchanges, and payments.
FIT FOOTWEAR — Your Comfort. Your Style. Your FIT.